:: Introduction ::

ERC Institute (ERCI) was established in November 2003 in partnership with ERC Holdings (ERC) to provide education with a difference and raise the bar in private education services in Singapore. ERC Institute is a subsidiary of ERC Holdings. ERC Holdings was founded by a group of Singapore entrepreneurs in 1999 to cultivate a strong entrepreneurial culture in Singapore.

Our primary objective is to groom and mentor a new generation of business leaders equipped with skills to analyze and solve real world business challenges of today. ERC Holdings and ERCI work closely with government bodies, such as the Singapore Workforce Development Agency (WDA) and Singapore Tourism Board (STB). Up till 2006, ERC Holdings was a "LEAP Partner" of Economic Development Board (EDB) in appreciation of efforts to accelerate the growth of enterprises and industries in Singapore. ERCI provides a wide array of value-enhancement programmes to its students: Angel Funding; Mentoring; Networking; Local and Overseas Company Internship To date, more than 10,000 students have graduated from ERCI. We have produced ideas and leaders that shape the world of business. Our hands on, market-based approach to business education transforms our students into confident, effective, respected business leaders equipped to analyze and solve real world business challenges. We bring the market to the classrooms. We are ERCI.

To find out the following information on ERCI, please click here to launch the ERCI website.

1. Programme offerings
2. List of Course Facilitators
3. Strategic and educational partners
4. Other services

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Private Education Act With the implementation of the Private Education Act in December 2009, a Council for Private Education (CPE) are the Regulator and developer of the private education industry. it was set up to Assess private education institutions for registration and EduTrust certification, as well as promotes the growth and development of the private education industry. All Private Education Institutes (PEIs) are required to comply with the regulations under the new Act on order to operate.

ERCI has attained EduTrust Certification for maintaining robust academic systems and processes, and upholding quality standards in its delivery of programmes. For Institutions to be awarded with Edutrust, they must be assessed on the following:

1. Leadership and Strategic Planning
2. Corporate Administration
3. External recruitment agents
4. Student protection and support services
5. Academic processes and processes
6. Quality Assurance, Innovation and Continual Improvement
7. Performance Outcomes

ERCI is the 9th PEI in Singapore that has become EduTrust certified. To put that achievement into perspective, there were more than 1,200 PEIs in Singapore last year. The EduTrust certification effectively replaces its CaseTrust and Singapore Quality Class (SQC) certifications, as a pre-requisite which PEIs must meet in order to enroll international students, as stipulated by the Immigration and Checkpoint Authority (ICA)

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:: Singapore Service Class

First Private Education Institution to be awarded with the S-Class certification

On 25th September 2009, ERC Institute was awarded with the Singapore Service Class. We are the first Private Education Institution (out of about 1,200 private schools in Singapore) to be awarded with the S-Class certification.

The Singapore Service Class is a part of the Singapore government's Business Excellence initiative that helps organizations to strengthen their management systems and processes for high performance. It is based on an internationally comparable and holistic model for managing an enterprise for excellence. The Singapore Quality Class, that ERCI has been awarded with in 2008, is regarded as a key milestone of overall performance on the business excellence model.

This framework also has niche standards that focus on management capabilities for people, innovation and service which are key enablers for business excellence. The Singapore Service Class is a key milestone of the niche standard for service.

You will be able to find the Singapore Service Class logo in all our Marketing Communications (i.e. Marketing Brochures, Websites, Print Advertisements etc.)

"The logo embodies the spirit of a dynamic, progressive organization that seeks to create market distinction by constantly reinventing service, delivering unique experiences and delighting customers. It epitomizes the sum of service experience that goes beyond satisfaction. The red curve symbolizes warm and delightful service with a smile. It is part of a complete circle that represents a holistic approach to service. The two ends of the curve signify the symbiotic relationship between the service provider and the customer, while the defined curve represents precision and elegance in service delivery. The Mona Lisa typeface symbolizes distinctive quality in service. The blue text signifies uncompromising standards in service. Red denotes passion for continuously scaling new heights in service excellence."

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